Frequently Asked Questions (FAQs)
Q: How do I schedule a tour? Do you accept walk-ins?
A: You can schedule a tour online or by
calling the Leasing Office at (412) 371-3935. We do accept walk-ins
however it is better to call and schedule to ensure we will have an
appropriate amount of time to show you the community.
Q: How do I apply for an apartment?
A: You can apply for an apartment in person at the end of your tour, or you may always fill out the application at www.BrynMawrApartments.com if you need more time.
Q: Who needs to apply?
A: Anyone who will be residing in your new home, over the age of 18, will need to apply.
Q: Are there any upfront fees?
A: We require a one-time $99 security
deposit and a $50 application fee to complete the application. We
also require a $150 administrative fee due at
move-in.
Q: What documents can I use to provide proof of income?
A: You may use an offer letter, 2 most recent pay stubs, or for those self-employed, tax returns for the last 2 years.
Q: Do I need a cosigner?
A: The need for a cosigner is determined by your credit check and income. The Leasing Office will notify you if a cosigner should be added to the application.
Q: How will I know if my application has been approved?
A: You will receive a notification, usually right away, once we have processed your screening and all documents have been submitted and uploaded. If there is a credit hold, or if you have a criminal past, this will hold up the screening process up to 72 hours.
Q: Do you offer short term leases?
A: We can negotiate short term leases depending on the month the lease would end. Please contact the Leasing Office for more information.
Q: How can I pay rent and when is it due?
A: Rent is due on the first of the month, every month. Please note you will not receive a bill. You may drop off a check or money order to the Leasing Office or pay online via the Resident Portal with an e-check, credit, or debit card. You can also mail a paper check or money order to McKinney Properties' Corporate office.
Q: What utilities are included in rent?
A: Water, sewage, and trash removal are included in the rent.
Q: Do you offer furnished apartments?
A: Yes, at an additional cost. Please contact the Leasing Office for more information.
Q: Is parking available?
A: Off-street parking is available in our
outdoor lot at no additional charge. We also have a parking garage
where spaces can be reserved for $60 per month.
Q: Is on-site laundry available?
A: Yes, we have laundry rooms on every floor. We also offer select apartments with in-suite laundry.
Q: Is additional storage available?
A: Yes, we have a storage room with units available for $25 per month, per unit.
Q: Do you allow pets?
A: Yes, we are feline friendly and permit a maximum of 2 cats per apartment. We require a $300 non-refundable pet fee per cat and $20 per month, per cat.
Q: Is access to the building secured?
A: Yes, every building entrance remains locked 24/7 and requires a building key to access.
Q: Can I reserve the building's social room?
A: Yes, social rooms can be reserved by
contacting the Leasing Office.
Q: Do you have a pool? When is it open?
A: Yes, our heated pool is seasonal from Memorial Day to Labor Day. Daily hours will be distributed to residents each year.
Q: What will I need to provide before I can move into my apartment?
A: Before you can receive your keys, you will need to sign your lease, provide your Duquesne Light account number, and pay the rental amount due. When you arrive on move-in day, please bring a government-issued photo ID.
Q: How can I submit a maintenance request?
A: You may submit a maintenance request online through the Resident Portal, in person at the Leasing Office, or over the phone by calling (412) 371-3935.
Q: What do I do if I have a maintenance emergency?
A: If you have an emergency during normal business hours, please call or visit the Leasing Office. If you have an after-hours maintenance emergency, you will need to call (412) 242-5390 and follow the prompts.
Q: I want to renew my lease. What do I need to do?
A: Reach out to the Leasing Office once
you receive your renewal letter. We will be happy to assist you in
the process.
Q: I will be moving out. What do I need to do?
A: Please notify the Leasing Office in writing of your intent to move out. Further directions will be given at time of notification if necessary.