Frequently Asked Questions (FAQs)

 
 
 

Q: How do I schedule a tour? Do you accept walk-ins?

A: You can schedule a tour online or by calling the Leasing Office at (412) 371-3935. We do accept walk-ins however it is better to call and schedule to ensure we will have an appropriate amount of time to show you the community.
We are asking all visitors touring the property to answer COVID-19 related questions like the below prior to touring:

  1. Have you been displaying any symptoms such as shortness of breath, cough or fever? 
  2. Have you come in contact with anyone diagnosed with COVID-19 during the last 14 days? 
  3. Have you or anyone you live with currently been diagnosed with COVID-19? 

​Should a person answer yes to any of the questions above we will ask them to schedule a time to return after the symptoms have passed.
 

Q: How do I apply for an apartment?

A: You can apply for an apartment in person at the end of your tour, or you may always fill out the application at www.BrynMawrApartments.com if you need more time.

 

Q: Who needs to apply?

A: Anyone who will be residing in your new home, over the age of 18, will need to apply.

 

Q: Are there any upfront fees?

A: We require a one-time $99 security deposit and a $50 application fee to complete the application. We also require a $30 occupancy permit fee due at move-in. 
 

Q: What documents can I use to provide proof of income?

A: You may use an offer letter, 2 most recent pay stubs, or for those self-employed, tax returns for the last 2 years.

 

Q: Do I need a cosigner?

A: The need for a cosigner is determined by your credit check and income. The Leasing Office will notify you if a cosigner should be added to the application.

 

Q: How will I know if my application has been approved?

A: You will receive a notification, usually right away, once we have processed your screening and all documents have been submitted and uploaded. If there is a credit hold, or if you have a criminal past, this will hold up the screening process up to 72 hours.

 

Q: Do you offer short term leases?

A: We can negotiate short term leases depnding on the month the lease would end. Please contact the Leasing Office for more information.

 

Q: How can I pay rent and when is it due?

A: Rent is due on the first of the month, every month. Please note you will not receive a bill. You may drop off a check or money order to the Leasing Office or pay online via the Resident Portal with an e-check, credit, or debit card. You can also mail a paper check or money order to McKinney Properties' Corporate office.

 

Q: What utilities are included in rent?

A: Water, sewage, and trash removal are included in the rent.

 

Q: Do you offer furnished apartments?

A: Yes, at an additional cost. Please contact the Leasing Office for more information.

 

Q: Is parking available?

A: Off-street parking is available in our outdoor lot at no additional charge. We also have a parking garage where spaces can be reserved for $60 per month.
 

Q: Is on-site laundry available?

A: Yes, we have laundry rooms on every floor. We also offer select apartments with in-suite laundry.

 

Q: Is additional storage available?

A: Yes, we have a storage room with units available for $25 per month, per unit.

   

Q: Do you allow pets?

A: Yes, we are feline friendly and permit a maximum of 2 cats per apartment. We require a $300 non-refundable pet fee per cat and $10 per month, per cat.

 

Q: Is access to the building secured?

A: Yes, every building entrance remains locked 24/7 and requires a building key to access.

   

Q: Can I reserve the building's social room?

A: Yes, social rooms can be reserved by contacting the Leasing Office.
 

Q: Do you have a pool? When is it open?

A: Yes, our heated pool is seasonal from Memorial Day to Labor Day. Daily hours will be distributed to residents each year.

   

Q: What will I need to provide before I can move into my apartment?

A: Before you can receive your keys, you will need to sign your lease, provide your Duquesne Light account number, and pay the rental amount due. When you arrive on move-in day, please bring a government-issued photo ID.

 

Q: How can I submit a maintenance request?

A: You may submit a maintenance request online through the Resident Portal, in person at the Leasing Office, or over the phone by calling (412) 371-3935.

 

Q: What do I do if I have a maintenance emergency?

A: If you have an emergency during normal business hours, please call or visit the Leasing Office. If you have an after-hours maintenance emergency, you will need to call (412) 242-5390 and follow the prompts. 

 

Q: I want to renew my lease. What do I need to do?

A: Reach out to the Leasing Office once you receive your renewal letter. We will be happy to assist you in the process.
 

Q: I will be moving out. What do I need to do?

A: Please notify the Leasing Office in writing of your intent to move out. Further directions will be given at time of notification if necessary.