Frequently Asked Questions (FAQs)

 
 
 

Q: How do I schedule a tour? Do you accept walk-ins?

A: You can schedule a tour by calling the Leasing Office at (412) 371-3935. We do accept walk-ins however it is better to call and schedule to ensure we will have an appropriate amount of time to show you the community.

 

Q: How do I apply for an apartment?

A: To apply for an apartment, you can click the ‘Apply’ link on the top right-hand side of this page. Then, you will create an account to begin the application process.

 

Q: Who needs to apply?

A: Everyone that will be living in the apartment that is 18 years and older will need to apply.

 

Q: Are there any upfront fees?

A: In order to complete the application process, you will need to pay the $50 application fee and $99 security deposit. We also require a $30 occupancy permit fee.

 

Q: What documents can I use to provide proof of income?

A: We will accept employer pay stubs, current bank statements, 401K documentation, any current documentation showing asset value and current documentation showing SSI value to show proof of income.

 

Q: Do I need a cosigner?

A: We permit cosigners depending on your credit and income. The Leasing Office will notify you if a cosigner should be added to the application.

 

Q: How will I know if my application has been approved?

A: When your application has been processed you will receive a phone call or email from the Leasing Office. You can also sign up for text updates when you are completing your application.

 

Q: Do you offer short term leases?

A: We can negotiate short term leases depending on the month the lease would end. Please contact the Leasing Office for more information.

 

Q: How can I pay rent and when is it due?

A: Rent is due on the first of the month, every month. Please note you will not receive a bill. Rent can be paid online via the Resident Portal with an e-check, credit, or debit card. You can also mail a paper check or money order to McKinney Properties’ Corporate office.

 

Q: What utilities are included in rent?

A: Water, sewage, and trash removal are included in your rent.

 

Q: Do you offer furnished apartments?

A: Yes, at an additional cost. Please contact the Leasing Office for more information.

 

Q: Is parking available?

A: Yes, we have outdoor parking available at no extra cost. We also offer covered garage parking for $60 per month.

 

Q: Is on-site laundry available?

A: Yes, our community has laundry rooms located on every floor. We also offer select apartments with in-suite laundry.
 

Q: Is additional storage available?

A: Yes, we have a storage room with units available for $25 per month, per unit.

 

Q: Do you allow pets?

A: We are feline friendly and permit 2 cats per apartment. We require a $300 non-refundable pet fee per cat as well as an additional $10 per month, per cat.

 

Q: Is access to the building secured?

A: Yes, each entrance is locked 24/7.

 

Q: Can I reserve the building’s social room?

A: Yes, social rooms can be reserved by contacting the Leasing Office.

 

Q: Do you have a pool? When is it open?

A: Yes, our heated pool is seasonal from Memorial Day to Labor Day. Daily hours will be distributed to residents each year.

 

Q: What will I need to provide before I can move into my apartment?

A: Before you can receive your keys, you will need to sign your lease, provide your Duquesne Light account number, and pay the rental amount due.

 

Q: How can I submit a maintenance request?

A: You can submit a maintenance request online via your Resident Portal, over the phone by calling (412) 371-3935, or in person at the Leasing Office.

 

Q: What do I do if I have a maintenance emergency?

A: If you have an emergency during normal business hours, please call (412) 371-3935 or visit the Leasing Office. If you have an after-hours maintenance emergency, you will need to call (412) 242-5390 and follow the prompts. 

 

Q: I want to renew my lease. What do I need to do?

A: The Leasing Office will provide you with a lease renewal. You can electronically sign the renewal through your Resident Portal, or you can sign the paper copy you will receive via mail and return it to the Leasing Office.

 

Q: I will be moving out. What do I need to do?

A: Please notify the Leasing Office in writing of your intent to move out. Further directions will be given at time of notification if necessary.