Q: How do I schedule a tour? Do you accept walk-ins?

A: You can schedule a tour by calling (412) 371-3935 or submitting a contact form on our website. Yes, walk-in tours are welcomed as well.

 

Q: How do I apply for an apartment?

A:  You can apply for an apartment in person at the time of your tour, or you may always fill out the application online at brynmawrapartments.com. Both options are very simple and convenient.

 

Q: Who needs to apply?

A:  Anyone that is at or above the age of 18 must apply and will undergo our standard background screening.

 

Q: Are there any upfront fees?

A:  We require a one-time $99 security deposit and a $50 application fee to submit the application. At time of move in, there is a $199 administrative fee. If additional conditions apply upon screening, you may need to pay an additional security deposit.

 

Q: What documents can I use to provide proof of income?

A: You may use an employee offer letter, 2 most recent pay stubs, or last year’s tax documents. 

 

Q: Do I need a cosigner?

A: You will only need a cosigner if you do not meet the income requirements of 3.5x the rent.

 

Q: How will I know if my application has been approved?

A:  You will receive a notification, typically right away, once we have processed your screening and all documents have been submitted. If there is a credit hold or if you have a criminal past, this will hold up the screening process for up to 72 hours

 

Q: Do you offer short term leases?

A:  Lease terms do vary. Please contact the Leasing Office for more details

 

Q: How can I pay rent and when is it due?

A: Rent is due on the first of the month, every month. Please note you will not receive a bill. Rent can be paid online via the Resident Portal with an e-check, credit card, or debit card. For your convenience, the portal gives you the option to add automatic payments.

 

Q: What utilities are included in rent?

A: Water and sewage are included. Gas, trash ($5 a month fee) and electricity are paid for by the resident.

 

Q: Do you offer furnished apartments?

A: We do not offer furnished options, but we do work with companies that will furnish the apartment for you.

 

Q: Is parking available?

A: Yes, on-site parking is available outdoors as first come first serve. We also offer assigned garage parking for $65 a month. 

 

Q: Is on-site laundry available?

A: Yes, our Sherwood and Canterbury floor plans have in-unit laundry. We also have a laundry room on every floor. 

 

Q: Do you allow pets?

A: We allow up to 2 cats per apartment with a $250 non-refundable fee and an additional $20 per month, per pet. 

 

Q: Is access to the building secured?

A:  Yes, we have a fully secured property with an electronic fob entry system and an intercom system.

 

Q: Can I reserve the building’s social room?

A:  Yes, you may reserve our social room and lounge. The fee to reserve is $35. We also require a $50 security deposit that is placed on file in case of damages. 

 

Q: Do you have a pool? When is it open?

A: Yes, we have a heated pool, Our pool is typically open from Memorial day to Labor day.

 

Q: What will I need to provide before I can move into my apartment?

A:  We will need your proof of renter’s insurance, Duquesne Light electric account number, first month’s rent (pro-rated), and administrative fee. All occupants and cosigners (if applicable) must have signed the lease agreement. Anyone picking up keys should also bring a government-issued photo ID.

 

Q: How can I submit a maintenance request?

A:  You can submit your maintenance request online via your Resident Portal, over the phone by calling (412) 371-3935, or in person at the Leasing Office. 

 

Q: What do I do if I have a maintenance emergency?

A:  If you have a maintenance emergency, please call (412) 371-3935. If your emergency occurs after normal business hours, we will need to dispatch the on-call technician.

 

Q: I will be moving out. What do I need to do?

A:  
• Provide the Leasing Office with written notice at least 60 days prior to your lease end date. Notice can be an official letter or an email.
• Provide a forwarding address to the Leasing Office.
• Schedule your Duquesne Light electric account and any cable or internet accounts to end on the last day of your lease. Please also remember to change your address with USPS.
• Upon move-out, remove all items and trash from the apartment, make sure the apartment is clean, and return your keys and any parking passes to the Leasing Office

Q: Am I required to have renters insurance?

A: You have the option to either provide proof of a renter's insurance policy with $300,000 of liability coverage or be automatically enrolled in our Resident Liability Program for $15/month.